To Frank Eliason at Comcast

Thank you for your comment. I really was disappointed by how I was treated by those employees that I dealt with concerning this issue. Not only was I stonewalled, but I felt I had been treated like I did not know what I was doing. It was like having a big brother give you a dead arm and saying "Oh, it's not that bad."
However, I do want to commend two of your technicians for helping me get through this ordeal. Yesterday, they were at our apartment for two and a half hours trying to figure out what the problem was. They worked really hard to solve the problem, and they exhausted all of the possible solutions they could think of, unlike some of the people I've talked to on your help line who seemed like they were just trying to get past me to get onto the next call. The techs, Anthony and Alex, are the kind of professionals you should hire more, rather than that supervisor from Texas I and the Apple tech talked to who just smart-assed us the whole time.
Despite this, Frank (can I call you Frank?), I am not going to change our high-speed internet service. I love your blazing-fast internet. It's a great product and I am completely satisfied by it. What you perhaps need is an overhaul with your customer service. As a suggestion, I think you should have specialists accessible to your customers at your call centers when your CSRs can't get the job done. Also, each of the phone calls you receive for problems with your services should be traceable, so that customers won't have to repeat themselves over and over and over AND OVER again. If you already have these things that I have sugggested, then something may be really askew with how your company is run. Remember, a product like yours is only as good as its after-sales services, specifically consumer services.
Well, thank you for listening to my rant. Please consider this as simply constructive criticism, and good luck to your work and improvement efforts.

Sincerely,
The Willfully Misc. Blogger

PS. Have I established that the problem was solely from Comcast's side and not my computer's at all? The IP address on my network settings have miraculously changed this morning after countless efforts by both Comcast and Apple techs of trying to renew the DHCP lease. I still am interested as to what had happened and how this has been solved. Obviously, someone from Comcast did something, and I would like to know what this is.